Last updated: August 2026
WanaQR offers irrevocable, non-tangible digital goods in the form of high-resolution PDF exports and lifetime software access. Because our product is a digital good delivered via Internet download, we generally do not offer refunds once the purchase is made and the digital asset is generated or downloaded.
We understand that exceptional circumstances can take place. We may honor requests for a refund under the following reasons:
Non-delivery of the product: Due to some mailing or server issues, you do not receive a delivery email from us or the download fails. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date.
Major defects: Although all our products are thoroughly tested, unexpected errors may occur. You must contact us and report the issue within 7 days of purchase. We reserve the right to rectify the error or defect within 72 hours. If we fail to correct it, a full refund will be issued.
Please contact our Support Team if you experience any issues receiving or downloading our products.
Email: solutions@kronossqwasha.co.za